In a shocking turn of events, shares of Salesforce plummeted 20% on Thursday morning, marking one of the worst trading days for the company in nearly 20 years. This significant drop comes just days after Salesforce reported fiscal first-quarter results that fell short of Wall Street’s expectations for the first time since 2006.

Salesforce reported a revenue increase of 11% to $9.13 billion for the period, which was below the $9.17 billion expected by analysts. Additionally, the company provided guidance for the second quarter that was lighter-than-expected, with adjusted earnings per share projected to be between $2.34 and $2.36 on $9.2 billion to $9.25 billion in revenue. Analysts were anticipating $2.40 in adjusted earnings per share on $9.37 billion in revenue, making Salesforce’s outlook disappointing for investors.

Citi analysts expressed concerns about broader macroeconomic challenges impacting Salesforce’s performance, which led them to lower their price target on the stock. They cited slowing growth, lack of de-risked estimates, and more active mergers and acquisitions as reasons for their caution. On the other hand, Goldman Sachs analysts remained optimistic, reiterating their buy rating on Salesforce and highlighting the company’s potential as a “high-quality software franchise.” They emphasized the role of generative artificial intelligence in driving growth for the company.

Despite the disappointing results, Morgan Stanley analysts believe that Salesforce will benefit from generative AI, especially in the coming year. They maintained an overweight rating on the stock, suggesting that the impacts on growth are more cyclical than secular. While investor confidence may have wavered in the short term, there is still potential for Salesforce to rebound and regain momentum in the market.

Salesforce’s recent performance highlights both the challenges and opportunities facing the company in a competitive market environment. The stock’s sharp decline serves as a reminder of the unpredictability of the stock market and the importance of consistently meeting or exceeding investor expectations. As Salesforce navigates these challenges, it will be crucial for the company to focus on innovation, execution, and strategic decision-making to drive future growth and regain investor confidence.

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